Effective date: June 25, 2026
Our Commitment to Your Privacy
Welcome to AKM Clinic. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how AKM Clinic (operated by Dr. Akif Mehmetoğlu), located in Istanbul, Türkiye, collects, uses, processes, and safeguards your data when you visit our website (akmclinic.com) and use our services, including as a resident of Canada.
Your trust is central to our service. We handle all information — especially sensitive health data — with the utmost care and confidentiality, in line with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We collect information to provide and improve our services, schedule consultations, and offer you a personalized, stress-free patient experience.
Information You Provide to Us
- Personal identifiers: your full name, email address, phone number, and country/province of residence.
- Sensitive personal information (health data): information about your medical history, current health status, aesthetic goals, and any photographs or videos you voluntarily submit for consultation purposes.
- Communication data: any information you provide when you contact us via forms, email, or chat.
Information We Collect Automatically
- Technical data: IP address, browser type and version, device information, operating system, and time zone setting.
- Usage data: information about how you navigate our website, pages you view, time spent on pages, and referring websites. This is collected via cookies and similar technologies (see our Cookie Policy).
How We Use Your Information
- To provide medical consultations: to assess your suitability for a procedure (such as a deep plane facelift or rhinoplasty) and create a personalized treatment plan.
- To coordinate your treatment: to manage your appointments and arrange your all-inclusive pathway, including airport transfers and hotel accommodation.
- To communicate with you: to respond to your inquiries, send appointment reminders, and provide pre- and post-operative instructions.
- To improve our website: to analyze site usage, monitor performance, and optimize user experience.
- For legal and security purposes: to comply with legal obligations, protect our site from fraud, and ensure the security of our patients and staff.
Sharing and Disclosure of Your Information
We do not sell your personal information. We share your data only in the following limited circumstances:
- With our medical team: your health data is shared with our founder Dr. Akif Mehmetoğlu, our otolaryngologist (ENT) Dr. Göknil Gültekin, and relevant clinic staff to facilitate your consultation and treatment.
- With service partners: we may share necessary information (such as your name and arrival dates) with trusted partners for hotel bookings and airport transfers.
- For legal requirements: we may disclose your information if required by law or to protect our legal rights.
Your Privacy Rights Under PIPEDA
As we serve patients from Canada, we respect the rights afforded to you under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to:
- Access: request access to the personal information we hold about you and information about how it has been used and disclosed.
- Correction: request that we correct inaccurate or incomplete personal information.
- Withdraw consent: withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.
- Challenge compliance: raise a concern about our handling of your personal information with our privacy contact, and, if unresolved, with the Office of the Privacy Commissioner of Canada (OPC).
To exercise any of these rights, please contact us at info@akmclinic.com.
International Data Transfer
AKM Clinic is based in Istanbul, Türkiye. When you provide your information to us, it is transferred to and processed in Türkiye, which is outside Canada. Privacy laws in Türkiye may differ from those in your province or territory. By providing your information, you consent to this transfer. We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.
Data Security
We implement robust technical and organizational security measures, including SSL encryption and secure servers, to protect your personal and sensitive health data from unauthorized access, alteration, or disclosure.
Children’s Privacy
Our services are intended for adults and are not directed at anyone under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@akmclinic.com
Address: Levent, Karanfil Sk. D:No 7, 34330 Beşiktaş, Istanbul, Türkiye
